we conduct quality audits, either to the standards you have in place, ones we can design for you or to general customer expectations for your type of business

we provide results in an clear, usable 'traffic light' format you can take into your business to give praise where it is due and provide remedial training or coaching where necessary 

we evaluate:

• from website through the entire customer journey​

• service standards

• customer experience - including perceptions versus reality

• presentation & maintenance of the areas inspected - internal & external

• product offering - range, quality & positioning for the market 

• missed revenue opportunities

• opportunities to improve engagement - with the customer and also within the team

the outcome:

• consistently satisfied customers

• increased return business

• improved employee retention

• optimised revenue opportunities 

• a business enabled to stay ahead of the competition